Privacy Policy

CBTR Opticians

Last updated: 20 January 2026

CBTR Opticians is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or our services.

CBTR Opticians complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

CBTR Opticians is an independent opticians practice based in Beaconsfield, Buckinghamshire.

Data Controller:

CBTR Opticians

Address:
CBTR Opticians
Beaconsfield Old Town
Buckinghamshire

Telephone: 01494 304180
Email: contact@cbtropticians.com

2. What personal data we collect

We may collect and process the following types of personal data:

Name, address, email address and telephone number
Date of birth
Medical and clinical information relevant to your eyecare and hearing care
Appointment and booking information
Payment and transaction details
Communication records between you and CBTR Opticians
Technical data such as IP address, browser type and website usage data

3. How we collect your data

We collect personal data when you:

Book an appointment online or in practice
Complete forms on our website
Contact us by phone, email or in person
Use our website
Receive clinical services from us

We may also collect limited technical data automatically through cookies and similar technologies.

4. Why we collect and use your data

We collect and use your personal data for the following purposes:

To provide eyecare and audiology services
To manage appointments and bookings
To maintain accurate clinical records
To process payments and transactions
To communicate with you about your care and appointments
To meet our legal and regulatory obligations
To improve our services and website

5. Legal basis for processing your data

Under UK GDPR, we process your personal data on the following lawful bases:

Performance of a contract, to provide you with our services
Legal obligation, to comply with healthcare and regulatory requirements
Legitimate interests, to manage and improve our business
Consent, where required for specific communications or services
Vital interests, where necessary for your health and safety

Special category health data is processed in accordance with healthcare regulations and professional obligations.

6. How we store and protect your data

We take appropriate technical and organisational measures to protect your personal data, including:

Secure clinical record systems
Password protected systems and devices
Restricted staff access to sensitive data
Secure storage of paper records

We retain personal data only for as long as necessary to meet legal, clinical and regulatory requirements.

7. Sharing your data with third parties

We may share your personal data with:

NHS services and healthcare providers where clinically necessary
Laboratories, lens and hearing aid suppliers
Regulatory bodies when required by law
Professional advisers such as accountants or insurers
IT and booking system providers who support our services

We only share data where necessary and ensure appropriate safeguards are in place.

We do not sell your personal data to third parties.

8. Cookies and website data

Our website may use cookies and similar technologies to:

Ensure the website functions correctly
Improve user experience
Analyse website traffic

You can control cookies through your browser settings.

9. Your data protection rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data where appropriate
Restrict or object to processing
Request data portability
Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

10. Data relating to children

We collect and process children’s data only where necessary to provide clinical services and with appropriate parental or guardian consent.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

CBTR Opticians
Beaconsfield

Telephone: 01494 304180
Email: contact@cbtropticians.com

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).